Auto Pay Policy

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Here’s a breakdown of the policy: Sign up: I, _________________________________________, acknowledge and agree to the following terms and conditions regarding the automatic payment process for services provided by Joe Cappel’s Lawn & Landscape: Payment Methods: Customers can choose between ACH or Credit card as their preferred payment method. This method of payment must be added […]

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Customer Portal Letter

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We hope this letter finds you well. As we transition into the new year, we are thrilled to announce some significant updates to our systems aimed at enhancing your experience with us. Over the winter, we have diligently worked on refining our processes to better serve your needs, and we are excited to introduce you to our revamped customer portal.

You may notice some changes as you navigate through our new portal, but rest assured, every adjustment has been made with the intention of making your interactions with us more efficient and user-friendly. We believe these updates will streamline your experience and provide you with better access to the services and information you require.

If you requested a quote for services in 2024 you will be receiving that soon, if you have not already.  The estimate link you receive will take you directly to your new customer portal. Once there we encourage you to explore the updated features and functionalities. Should you encounter any difficulties or have any questions, our dedicated support team is readily available to assist you. Your feedback is invaluable to us, so please do not hesitate to reach out with any concerns or suggestions you may have.

Things to know:

  1. NEW FEATURE – Text Messaging Integration!!!
    1. This is our number used specifically for text messages (513) 643-6433
    2. We recommend saving this number. It will never change.
  2. If there is a mobile number on your account you will receive invoices and estimates via text.
  3. We can also communicate back and forth through our software using this number.
  4. All outstanding invoices on the old system will be lumped into one invoice and added to the new system as a “Balance Forward” invoice.
    1. This will be completed on 2/29. All payments received before then will be applied before the transfer.
  5. You will be receiving all invoices via e-mail and/or text message.
    1. Send us an e-mail if you have a specific preference.
  6. We will no longer be sending out monthly statements. You can view all outstanding invoices in your portal at any time.
  7. We have updated our Payment and Late Fee Policies. You can view it here.
    1. Credit card payments will have the processing fees added to invoice.
      1. 2.8% plus $0.30 per transaction.
    2. (NEW) ACH payments
      1. 0.8% with maximum of $5.00 per transaction.
    3. You can add either form of payment to your account.
  8. We have also implemented a Down Payment Policy which you can view here.
    1. We are not requiring the scheduling down payment for existing customers for the 2024 season but it will be required in 2025. (This fee will be applied to future invoices; it only confirms your placement on the schedule)
  9. Client Portal Instructions are here.

We believe clarity and transparency are essential in fostering a positive relationship with our customers, and we have strived to ensure that our policies reflect this commitment. If you encounter any issues or have concerns about the new policies, please do not worry. Simply contact us, and we can discuss any adjustments or clarifications needed.

Thank you for your continued trust and loyalty. We are committed to providing you with the best possible service, and we are confident that these enhancements will contribute to a more seamless and enjoyable experience for you.

Client Portal Instructions

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Home Page / Dashboard

  • Here you can see an overview of contact info.
  • See your forms of Payments on your account.
    • Credit Card
    • ACH bank account
  • See an overview of your Account Balances.

Finance Drop Down > Invoices:

Invoices Page:

  • Here you can view all past invoices.
  • Sort by status.
  • And even pay if you click the emblem.

Finance Drop Down >Estimates:

Estimates Page:

  • Here you can view all your estimates.
  • Sort by status.

Finance Drop Down > Payments:

Payments Page:

  • Here you can view view all past payments.
  • See your credit balance of payments that have not been applied.
  • Make new payments.
  • See you outstanding balance.

Finance Drop Down >Documents:

Documents Page:

  • Here you can view documents that are linked to your account.
  • You can upload pictures or documents of your own for us to see.

Work Request Page:

  • View all work request you have submitted.
  • Submit a new one click New Request.

Work Request Form:

  • Fill out completely to request new work.

Rate Us! Page:

  • Here you can leave us a review of the services we perform.

My Profile Page:

  • You can add a credit card.
  • Connect a bank account.
  • Toggle on or off requiring a user log in:
    • If you enable it you must:
      • add a email.
      • set your password.
      • Save Changes.
  • You can also see your payment history.

Deposit Policy

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$1.00 Petunia Sale!

Wave Petunia Instructions & Care

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The best use for Wave Petunias:

  • Wave Petunias can be planted in just about any sunny location.  They have outstanding garden performance,  work well in hanging baskets, large containers and window boxes.

Storing your Wave Petunias:

  • Waves can be Planted outside once night time low temperatures stay above 40 Degrees.
    • you can plant them earlier, if you want to cover them with a sheet when temperatures drop below 40 Degrees. 
  • Store in a sunny location.
    • Plants will dry out faster when in the sun, so keep that in mind.
    • Outside sun is better than sun through a window. 
      • Windows can magnify the sunlight and “cook” the plants if unmonitored.
      • Bring back inside at night.
    • Plants will yellow out significantly if they are not given enough sunlight.
  • Do NOT over water your plants. This will cause root rot, and plants will die.
    • Watering in the morning is always recommended. you don’t want the foliage to be wet at night. 
    • Symptoms ov over watering ore the same as under watering, so check soil moisture before you water your plants.
    • Let soil slightly dry out between waterings.

A few things to remember when planting Wave Petunias:

  • Plant Wave Petunias after the last spring frost when night temperatures stay above 40 degrees consistently.
  • Plant in full sun (minimum of 6 hours per day).
  • The more established the plant, the more heat tolerant it is.  If you can, plant your Wave Petunias early enough to enable them to establish strong root systems before high temperatures set in.
  • Maintain the same plant depth as the original pot or pack.
  • Space Wave Petunias 12 to 24 in. apart in garden beds.
  • For lush, full container displays, place 3 plants in a 10-12 in. container, hanging basket or patio planter.  Larger containers will require additional plants for an attractive, proportioned display.

Care:

  • Don’t let your Wave Petunias dry out between watering.  If possible, water your plants in the morning so the foliage dries before evening.
  • Wave Petunias are heavy “feeders”.   Apply a liquid fertilizer every 10-14 days.
  • Wave Petunias are low-maintenance. The faded blooms will dry up and drop off the plants on their own.
  • You can prune your Petunias if they get too overgrown.
    • I recommend doing this if you want a fuller plant. 
    • Cut leaders back to desired length.
    • This will stimulate new growth and better branching